Kensa pilot
Terms and Conditions
By using our services, you agree to these Terms and Conditions. If your agent buys the wrong thing, you can ask Kensa to review it for a refund under these pilot terms.
Free. No card needed.
You pay nothing to join or use Kensa during the pilot.
Only checked purchases count.
Your agent must have checked the purchase with Kensa, and the purchase must be made after you joined.
Up to $500 per claim, while funds remain.
Refunds are limited to $500 for each claim and to the amount left in the pilot refund fund.
We try the merchant first.
We refund what is left after any cancellation, return, or merchant refund.
You send the details.
Send us the agent chat, the receipt, and the charge so we can review your claim.
Refunds are at our discretion.
We review every claim, and our decision is final.
The pilot ends when the refund fund runs out.
Claims cannot be paid after the fund is exhausted.